Frequently Asked Questions

What is Emotional Talks? 

  • A counseling platform worldwide. We change the way people get help with facing life's challenges by providing convenient, discreet and affordable access to a licensed therapist. EmotionalTalks makes professional counseling available anytime, anywhere, through a computer, tablet or smartphone

Who will be helping me?

  • After you sign up, we will match you to an available counselor who fits your objectives, preferences, and the type of issues you are dealing with. We have found that we are able to provide a successful match most of the time; however, if you start the process and you feel your counselor isn't a good fit for you, you may elect to be matched to a different counselor.

How are the counselors verified? 

  • Our team ensures that every provider we bring to the platform is fully licensed and in good standing. Providers who apply are required to provide proper licensure documentation, proof of identity, and references from other licensed practitioners who have worked with them. We then cross-check their licensure information with their respective state licensing board.

    In addition to checking credentials, each potential provider needs to complete a case study exam by a licensed clinician and a be evaluated in a video interview. The result of this rigorous 4-5 week process is that only about 15% of the therapists who apply to work through BetterHelp are accepted to the platform.

Is EmotionalTalks for me?

  • It may be right for you if you're looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or prevents you from achieving your goals, we may be able to help. We also have counselors who are specialized in specific issues, such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self esteem and more.

    EmotionalTalks is not the right solution for you if any of the following is true:
    • You are a minor or you are under the care of a legal guardian
    • You are in an urgent crisis or an emergency situation
    • You were required to undergo therapy or counseling either by a court order or by any other authority
    • You do not have a device that can connect to the Internet or you do not have a reliable Internet connection

Can I stay anonymous?

  • When you sign up we do not ask you for your full name or contact information. You may pick any "nick name" which will identify you in the system. When you decide to start the counseling process, we will ask you for your contact information for emergency situations. This is kept safe in the system so it can be used if your counselor believes that you or someone else might be in danger.

    Your counselor may request additional specific information about you as required by their licensing board guidelines. This information is kept strictly confidential and protected by our secure system and patient data protection laws